Refund Policy Summary (Non-Binding)

This is a summary for convenience only and does not replace the full Refund Policy below.

We genuinely want our customers to be happy with our services. That's why we offer a 3-day money-back guarantee.

If you decide our service isn't right for you, simply let us know within this period. We kindly ask that you share what didn't meet your expectations, so we can improve our services for you and for future customers.

• We offer a 3-day (72-hour) money-back guarantee on eligible VPS services
• The guarantee applies only to first-time customers
• Refunds must be requested within 72 hours of purchase
• Services must be in good standing (no abuse or policy violations)
• Cryptocurrency payments are non-refundable
• Refunds are issued to the original payment method only
• Abuse, excessive usage, chargebacks, or policy violations void refund eligibility

Please read the full Refund Policy below for complete terms and conditions.

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Refund Policy

Last updated: January 1, 2026

This Refund Policy governs refunds issued by ExtaHost and applies to all services unless explicitly stated otherwise.

ExtaHost is a service operated by FPM Labs LLC, registered in Wyoming, United States.

By purchasing any service from ExtaHost, you agree to this Refund Policy in full.

1. Money-Back Guarantee

VPS services are eligible for a 72-hour money-back guarantee from the time of initial purchase.

Dedicated servers are eligible for a 24-hour money-back guarantee.

ExtaHost offers a 3-day (72-hour) money-back guarantee on eligible VPS services to allow new customers to evaluate our services.

This guarantee applies only to first-time purchases and is intended for service evaluation, not ongoing use.

2. Refund Eligibility

To qualify for a refund, all of the following conditions must be met:

• The request is made within 72 hours of the initial purchase time
• The purchase is the first order placed with ExtaHost
• The service is in good standing and has not violated:
  • Terms & Conditions
  • Acceptable Use Policy
  • Fair Use Policy
• The service has not been suspended or terminated for abuse, misuse, or policy violations
• The service has not been used in a manner inconsistent with normal evaluation purposes

Refunds are issued at ExtaHost's discretion once eligibility is confirmed.

3. Non-Refundable Payments & Services

Refunds are not provided for renewals, upgrades, or services suspended due to violations of our Terms of Service.

The following are strictly non-refundable:

• Payments made using cryptocurrency (including but not limited to BTC, LTC, USDT, or similar)
• Domain registrations, renewals, or transfers
• SSL certificates
• License fees
• Add-on services, upgrades, or custom work
• Renewals and subsequent billing cycles
• Services suspended or terminated for Terms, Abuse, or Fair Use violations
• Accounts involved in payment disputes, chargebacks, or fraudulent activity

4. Digital Services & Immediate Delivery

All ExtaHost services are digital services and are provisioned immediately after payment.

By placing an order, you acknowledge that:

• Service delivery begins immediately
• Usage during the refund window does not guarantee refund eligibility
• Excessive use during the refund period may void refund eligibility
• Where permitted by law, you waive any statutory right of withdrawal once service provisioning has begun.

5. How to Request a Refund

To request a refund, you must:

1. Submit a support ticket through the client area
2. Include your order number and refund request reason
3. Submit the request within 72 hours of purchase

Refund requests submitted via chargeback, payment dispute, or outside the client area will not be processed and may result in account termination.

6. Refund Processing

If approved:

• Refunds are issued to the original payment method only
• Processing typically occurs within 1–2 business days
• Actual posting time depends on the payment provider and is outside ExtaHost's control

ExtaHost does not issue refunds via alternative payment methods.

7. Abuse of Refund Policy

We reserve the right to deny refunds in cases of abuse, fraud, or violation of our policies.

Abuse of the refund policy, including but not limited to:

• Repeated refund requests
• Creating multiple accounts
• Excessive usage followed by refund requests
• Payment disputes or chargebacks

may result in:

• Denial of refund
• Immediate service termination
• Permanent account suspension

8. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting ExtaHost support is considered a violation of this policy.

Accounts associated with chargebacks or fraudulent disputes may be permanently suspended, and refunds will be forfeited.

9. Policy Changes

ExtaHost reserves the right to modify this Refund Policy at any time. Continued use of services constitutes acceptance of the current version.

10. Contact

For questions regarding this Refund Policy, contact:

ExtaHost
Email: support@extahost.com
Website: https://extahost.com